Our Complaints Procedure
At Green Vision Immigration Services, we are committed to providing clear, professional, and compassionate support. If you are ever unhappy with our service, we want to hear from you.
How to Make a Complaint
If you wish to make a complaint, you can do so in any of the following ways. This procedure follows the requirements set by the Immigration Advice Authority (IAA).
In Writing
Submit a written complaint to our office:
241A, 3rd Floor, Unit 2, Whitechapel Road, London, E1 1DBPlease Include in Your Complaint:
- Your full name
- Contact details (phone, email, address)
- Details of your complaint
- Any relevant dates or documents
Our Response Process
Acknowledgement
We will acknowledge your complaint within 5 working days of receiving it.
Investigation
We will carry out a full and fair investigation into the matters raised.
Written Response
We aim to provide a full written response within 20 working days. If the matter is complex, we will inform you and provide an updated timescale.
Not Satisfied? Contact the IAA
If you are not satisfied with our final response, or if your complaint has not been resolved within the expected timeframe, you may escalate the matter to the Immigration Advice Authority (IAA).
Visit the IAA Complaints PageOur Commitment to You
We take all complaints seriously and use them as an opportunity to improve our services and ensure every client receives the highest standard of care.